Privacy Policy

Effective Date: June 11, 2024

1. Introduction

Welcome to BookMamu! We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website (bookmamu.com), mobile applications, or any related services.

2. Information We Collect

• Account Information: When you register, we collect your name, email address, phone number, and password.
• Order & Transaction Data: Shipping address, billing details, and order history.
• Device Information: IP address, browser type, OS, device identifiers.
• Usage Data: Pages viewed, time spent, clickstream data, referring URLs.
• Cookies: We use cookies to store session info and personalize your experience.

3. How We Use Your Information

• To process and fulfill your orders and deliver purchased items.
• To verify your identity and maintain account security.
• To send order notifications, updates, and customer support messages.
• To improve our website, services, and product recommendations.
• To detect and prevent fraud, abuse, and illegal activities.
• To comply with legal obligations and enforce our policies.

4. How We Share Your Information

• With logistics and courier services for delivery of products.
• With payment gateways to securely process your payments.
• With analytics and cloud providers to monitor site performance.
• With legal authorities when required by law or to protect rights.

5. Third-Party Services

We use third-party tools like Google Analytics, Facebook Pixel, and payment services like Razorpay. These services may collect certain anonymous data as per their own policies.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. We may retain information even after account closure if required by law.

7. Your Rights and Choices

• Access your data or request a copy of your personal information.
• Correct inaccurate or outdated information.
• Request account deletion (subject to legal or transactional holds).
• Opt out of non-essential marketing communications.

8. Security

We implement robust security protocols including SSL encryption, secure servers, limited access control, and two-factor authentication for critical operations.

9. Children's Privacy

BookMamu does not knowingly collect or solicit data from individuals under the age of 13. If we learn that a child has provided us personal data, we will delete it immediately.

10. International Users

If you access our site from outside India, you agree to the transfer of your data to our servers located in India.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of our services after updates constitutes your acceptance.

12. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:
bookmamu@gmail.com